Shipping policy
Thank you for choosing LUMISSENCE. We take great care to ensure your order reaches you safely and as swiftly as possible
Order Processing
Orders are processed within 1–3 business days (Monday toSaturday, excluding public holidays). You will receive a confirmation email once your order has been placed, and a second email with tracking information once it has been dispatched
Delivery Times
As our products are carefully sourced from our global partners, estimated delivery times are as follows:
| Region | Estimated Delivery |
|---|---|
| Europe (EU & UK) | 7–15 business days |
| United States & Canada | 7–15 business days |
| Australia & New Zealand | 10–20 business days |
| Rest of World | 12–25 business days |
Please note these are estimates. During peak seasons (such as November–December holidays), deliveries may take slightly longer. We appreciate your patience.
Shipping Costs
We are pleased to offer complimentary standard shipping on all orders. Any expedited options and their costs will be displayed at checkout where available.
Tracking Your Order
Once dispatched, you will receive a tracking number via email. Please allow 2–5 days for tracking information to become active in the carrier's system.
Customs, Duties & Taxes
For orders within the EU, VAT is included in the price. For destinations outside the EU, your order may be subject to import duties and taxes levied by your country. These charges are the responsibility of the customer and are not included in our prices.
Multiple Items
If your order contains multiple items, they may be shipped separately to ensure the fastest possible delivery. You will receive separate tracking numbers where applicable.
Incorrect Address
Please ensure your shipping address is complete and accurate at checkout. LUMISSENCE is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at andrebluegreen@gmail.com within 12 hours of placing your order.
Lost or Delayed Parcels
If your parcel has not arrived within 10 business days after the maximum estimated delivery time, please contact us and we will investigate with the carrier and arrange a replacement or refund where appropriate.
Questions?
Email us at andrebluegreen@gmail.com we're here to help.