Privacy policy

Last updated: September 28, 2026

At LUMISSENCE ("we," "us," "our"), your privacy is treated with the same care we bring to every product we curate. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from the Site

1. Information We Collect

Information you provide to us:

  • Name, email address, shipping and billing address, phone number
  • Payment information (processed securely by our payment providers — we never store full card details)
  • Order history and communication with our support team
  • Newsletter preferences

Information collected automatically:

  • Device information (browser type, IP address, time zone)
  • Browsing behaviour on our Site (pages viewed, products browsed, referring websites)
  • Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use your information to:

  • Process, fulfil and deliver your orders
  • Communicate with you about your order, shipping updates and customer support
  • Send marketing communications (only with your consent you may unsubscribe at any time)
  • Improve and personalise your experience on our Site
  • Screen orders for potential fraud or risk
  • Comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following bases:

  • Contract performance — to fulfil your order
  • Consent — for marketing emails and non-essential cookies
  • Legitimate interests — to improve our Site and prevent fraud
  • Legal obligation — for tax, accounting and regulatory compliance

4. Sharing Your Information

We share your information only with trusted third parties necessary to operate our business:

  • Shopify Inc. — our e-commerce platform (shopify.com/legal/privacy)
  • Fulfilment and logistics partners — to prepare and ship your order to you
  • Payment processors — such as Shopify Payments, PayPal, Stripe
  • Marketing and analytics tools — such as Google Analytics, Meta (Facebook/Instagram), Klaviyo
  • Legal authorities — where required by law

We never sell your personal information.

5. International Data Transfers

Your data may be transferred to and processed in countries outside your own, including outside the EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

6. Cookies

We use cookies to keep your cart active, remember your preferences, understand how visitors use our Site, and deliver relevant advertising. You may manage or disable cookies through your browser settings. Disabling essential cookies may affect Site functionality.

7. Data Retention

We retain your order information for as long as necessary to fulfil our legal, tax and accounting obligations (typically 7 years). Marketing data is retained until you withdraw consent.

8. Your Rights

Depending on your location, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Data portability
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at andrebluegreen@gmail.com.

9. Minors

Our Site is not intended for individuals under the age of 16. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page.

11. Contact Us

For any privacy-related questions or requests:
AUREVEDA
Email: andrebluegreen@gmail.com
Address:contact us at Rua de Santa Maria 580, Guimarães, 4800-433 Braga, Portugal. For the purpose of applicable data protection laws, we are the data controller of your personal information